Bilingual Auto Claims Specialist - Montreal

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you are AMF licensed and have experience handling first-party automobile and/or property claims, and are looking for a new challenge, we would love to hear from you.

Zurich Canada is currently looking for an Auto Claims Specialist to handle first-party auto property damage claims for commercial lines of low to moderate exposure and complexity within specific limits of authority. 

Reporting to the Claims Handling Manager, you will handle first-party auto property damage claims by following established protocols to ensure claims are managed efficiently and effectively, while delivering a customer-centric claims service. You will focus on delivering excellent customer service through proactive communication and relationship building with customers, brokers, and internal stakeholders, keeping all parties informed throughout the claims process.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

What you will do

• Document claims files by accurately capturing and updating claims data/information for low to moderate exposure and complexity commercial auto claims
• Exercise judgement to determine liability, policy verification, and coverage determination by gathering relevant facts and analyzing applicable law and coverage
• Develop case strategies, evaluations, and escalate issues as appropriate for timely resolution of claims
• Establish and review timely reserves throughout the claims cycle within authority limits by estimating and validating value of claims
• Assess damages by calculating applicable damages or range of damages
• Negotiate settlements within authority limits using appropriate strategies and tools
• Ensure data integrity, compliance with regulatory notification requirements, and documentation best practices
• Deliver proactive, customer-focused communication and respond to inquiries, following customer protocols and special handling instructions
• Manage expenses by working within vendor approved networks and managing scope of work assigned to outside vendors
• Ensure legal compliance by following provincial, federal laws/regulations and internal control requirements
• Refer claims to subrogation and INS teams when potential subrogation or fraud is identified
• Assist recovery and salvage teams and customers throughout settlement of physical damages and total losses
• Provide risk insight, information, and trends to Business Unit or customers as needed
• Maintain confidentiality of claims information and protect Zurich’s reputation
• Contribute to profitable growth and promote Zurich’s claims service

Job Qualifications - What you bring to the table

Required:

• Bachelors Degree and 2 or more years of experience in the Claims or Insurance area

OR

• Zurich Certified Insurance Apprentice including an Associate Degree and 2 or more years of experience in the Claims or Insurance area

OR

• High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area

OR

• Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area

AND

• Must obtain and maintain required Quebec Claims Adjuster license (AMF) in Commercial lines
• Microsoft Office experience
• Knowledge of insurance regulations, markets and products
• Prior experience in auto claims handling, insurance claims, or a related customer service field. Understanding of auto insurance policies, coverage, and state regulations.
• Fluency in both English and French

Preferred:

• Proven expertise handling first-party automobile claims  
• Skilled in conducting claims reviews and delivering presentations to diverse stakeholders  
• Demonstrated ability to build and maintain effective relationships with brokers, underwriting partners, and other business areas  
• Advanced analytical, critical thinking, and problem-solving capabilities  
• Excellent verbal and written communication  
• Thorough knowledge of claims adjustment procedures, including assessing scope and exposure for losses  
• Familiarity with financial and actuarial/reserving principles  
• Experienced in negotiating and proposing alternative solutions  
• Strong multitasking, organizational, and time management skills for managing pending claims  
• Exceptional customer service orientation  
• Proficient in using Mitchell Work Center or Guidewire (asset)  
• Completed or pursuing the Canadian Insurance Institute (CIP) designation  
• Verbal and written proficiency in the English language is required to facilitate communication with internal and external key stakeholders located outside of Quebec.
   

Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec.  

Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
• We care about our employees’ well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
• We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

About Us

Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 650 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at www.zurichcanada.com.